Our Commitment

We are dedicated to providing efficient and reliable after-sales service for every customer

FAQs

Get answers about after-sales support, exchanges, and returns.

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1. How can I request after-sales support?

To request after-sales support, send us an email with your order number and a description of the issue. Our team will respond within 1-2 business days.
2. Do you offer a product warranty?

Yes, we offer a limited 30-day warranty that covers manufacturing defects. For more details, please check the warranty policy on the product page.
3. Can I exchange a product?

If your product has a defect within 30 days of delivery, you can request a free exchange.
4. What is covered under the limited warranty?

Our limited warranty covers manufacturing defects. It does not include damage caused by misuse, normal wear and tear, or accidents.
5. How can I track the status of my exchange or return?

Once your request is processed, we will send you email updates with all relevant information, including tracking details if applicable.

Return and Exchange Process

Simple Steps for Hassle-Free Returns and Exchanges

  • Step1

    Submit Your Request

    Contact us via email with your order number and details of the product you wish to return or exchange. Our team will review your request within 1-2 business days.

  • Step2

    Ship your Product

    Once approved, carefully pack the product in its original condition and send it to the return address provided to you.

  • Step3

    Receive Confirmation

    After we receive the product, we will process your return or exchange within 3-5 business days and notify you of the outcome via email.