Orders & Payments
1. What payment methods do you accept?
We accept all major credit cards, PayPal, and secure checkout options.
2. Will I receive an order confirmation?
Yes, you’ll get an email confirmation with your order details right after your purchase.
3. Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours. After that, the order is already being processed.
Shipping
1. Do you offer free shipping?
Yes, we provide free shipping to the U.S. and U.K. on all orders.
2. How long does delivery take?
Estimated delivery is 5–10 business days depending on your location.
3. How can I track my order?
You can track your order using the “Track Your Order” page on our website.
Returns
1. What is your return policy?
We offer a 30-day hassle-free return policy from the date of delivery.
2. How do I start a return?
Simply contact us at info@aura-smoke.com with your order number and reason for return.
3. When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.